Brick Road Creations

Hand-made pottery


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Return Policies


While I hope that you'll be happy with every purchase you make, things do go awry from time to time. The specific return policy for an item depends upon the service used to pay for the item. From this site, you can access items that are paid for using Amazon.Com, eBay, and directly through this site. Please see the appropriate section below.




The items sold through Etsy are in my possession from the time they are listed until they are shipped.

Each item sold is described in detail, including any deficiencies, and is carefully packed prior to shipping. All items shipped are sent through the post office (USPS). The purchaser will receive a tracking number when the item is shipped. Items sent through the post office are insured for the price paid by the customer.

Generally, items sold through this site may be returned within three (3) business days from receipt as proven by the tracking number. Request an RMA number (Return Merchandise Authorization) prior to returning the item. The RMA number must be clearly written on the outside of the box/envelope. RMA numbers can be obtained through the contact information on this site's home page. Note: Returns received without the RMA number clearly written on the outside of the box/envelope will be refused.

In the unlikely event that an item is received broken, the purchaser should file a claim with the post office.




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Copyright 2006-2018 Brick Road Creations All Rights Reserved
Last modified: 08/10/2018